Payments Accepted

Domestic purchases - We accept cash and postal money orders. All orders must be paid in full prior to the animals leaving our facility. Unless stated otherwise, all prices are quoted in Ringgit Malaysia(RM).

International purchases - All orders must be paid in full prior to shipment. We accept international money orders, telegraphic transfer and cash. Once payment is confirmed and reflected in our account, we will arrange the shipment/s. We accept deposits only for a period not exceeding 14 days. At this time the balance must be settled in full and if it is not, the deposit is forfeited unless alternate arrangements have been agreed upon. All orders will be shipped from Kuala Lumpur International Airport (KLIA), MALAYSIA and the shipping carrier will be determined depending on the final destination. It is the responsibility of the client to know the domestic importation requirements/laws of their countries. We reserve the right to implement a minimum order requirement. All shipping charges will be predetermined before any orders are completed and are to be pre-paid by the client prior to shipping unless otherwise agreed upon. We will not ship in extreme weather conditions, as we never want to put your animals at risk. Unless stated otherwise, all prices are in Ringgit Malaysia(RM).

Guarantee

All animals are guaranteed healthy at time of purchase/shipment. Buyer MUST be present and check for said animal(s) on the FIRST delivery attempt for a live arrival guarantee to be valid. It is the buyer's responsibility to notify seller within 24 hours of arrival if an animal arrives deceased. Buyer must provide seller with digital photos of deceased animal within 24 hours of arrival for this guarantee to be valid. Seller will then replace the deceased animal with a like animal, when available; otherwise, a refund will be offered. All animals have a 72 hour health guarantee, as long as the proper quarantine is maintained and the housing/environmental care issues are followed as recommended by seller at time of purchase. If an animal is deemed unhealthy by a licensed veterinarian within 72 hours of arrival, seller will replace the unhealthy animal with a like animal when available, after buyer returns the unhealthy animal to the seller at seller's expense; otherwise, a refund will be offered.

Conditions

Seller reserves the right to refuse to sell any animal, to anyone, for any reason, as necessary to protect the well-being of the animals. Gender of animals is NOT guaranteed until after the animals are 4 months old or sold as VISUALLY SEXED specimen/s only. Exchanges are made purely at the discretion of the seller on a case by case basis.